Table of Contents

PART I Keynote and Plenary

Innovation in HCI – can it happen?
Pawan Vora

The disappearing computer: from human-computer interaction to human-artefact interaction
Norbert A. Streitz

Why usability isn't 'easy'
Tom Stewart

Design for oblivion
Sebastiano Bagnara, Oronzo Parlangeli, Franco Papeschi & Francesca Rizzo

Computers and covert automation: a cognitive systems engineering view
Erik Hollnagel

New wine in old bottles? Coming to grips with multimedia, multimodal user interfaces
Gitte Lindgaard

PART II Technical Sessions

THEORIES AND METHODS

HCI Theory and Method

Applying an engineering HCI framework to telemedical research: a successful case-study
John Long & Andrew Monk

Micro-scenario method: a new approach to the requirement analysis
Masaaki Kurosu

Decoupling usability heuristics
Shuan Lo & Martin G. Helander

Influence of information presentation on information load in decision support environment
Wan Adilah Wan Adnan, Nor Laila Md Noor & Rasimah Aripin

Game of memories
Eva L. Waterworth, Nils-Petter Augustsson & John A. Waterworth

Development of player emotion classifier during online PC game based on bio-physiological signal
Joo Hwan Lee, Soo Yul Lee, Jong Hyun Park & Myung Hwan Yun

Adaptive and Anticipative Computing Systems

Transparent user modeling in SPECTER
Mathias Bauer

A comparative study of semantic and syntactic user models for anticipatory user interfaces
Christopher M. Schlick, Carsten Winkelholz, Florin Motz, Scott MacKinnon & Anthony Patterson

Anticipative user modelling based on action prediction algorithms
Alexander Künzer, Frank Ohmann & Holger Luczak

The impact of user characteristics on the utility of adaptive help systems
Martina Ziefle, Alexander Künzer & Anja Bodendieck

User interface issues in word prediction systems
Nestor Garay-Vitoria & Julio Abascal

User-Centred Design

A reflection on translation issues in user-centred design
Supriya Singh, John Zic, Christine Satchell, Kylie Cassar Bartolo, John Snare & John Fabre

User model for prototyping computer-aided translation system
Isabelle E.H. Teoh & Enya Kong Tang

Is the notion of validity valid in HCI practice?
Gitte Lindgaard

Putting usability first: a case study
Thomas E. Whalen

Information architecture for a government web site
Jacqueline Quinn, Sabine Rohlfs, Janet Carkner & Gitte Lindgaard

Ergonomics and Usability Standards

Ask the experts panel
Tom Stewart, Susan Harker, Tomas Berns & Ahmet Cakir

WORK ENVIRONMENTS AND ORGANIZATIONAL ISSUES

Smart and Innovative Office

Office Innovation Center 3.0 – mobility and flexibility in working environments of the future
Wilhelm Bauer, Peter Kern & Christian Vocke

How does IT feel @“the paperless office”? Work environment and health after the introduction of electronic document handling systems
Carl Åborg & Anders Billing

Creating a new smart workplace using intelligent task machines
Yong Chai Tan, David A. Sanders & Giles E. Tewkesbury

IT Workforce and Organizational Strategies

Job and organizational factors as predictors of turnover in the IT work force: differences between men and women
Peter Hoonakker, Pascale Carayon, Jen Schoepke & Alexandre Marian

Shortage of skilled workers and high turnover in the IT work force: what are the possibilities for retention?
Peter Hoonakker, Pascale Carayon, Alexandre Marian & Jen Schoepke

“Structure follows process”: experiences with new ways of working and communication processes in organizations
Michael Jäckel, Christoph Rövekamp & Alexander M. Würfel

Work and organization within interactive media in Sweden
Åke Sandberg & Fredrik Augustsson, Sweden

User-driven quality certification of workplace software, the UsersAward experience
Åke Walldius,Yngve Sundblad, Lars Bengtsson,Torbjörn Lind & Bengt Sandblad

Knowledge Management

Cooperative envisioning and creative modeling: a new way to foster user – design collaboration
Luisella Erlicher, Francesca Rizzo & Gianpietro Ferrari

3_is: new tools for sharing knowledge
Maurizio Caporali, Antonio Rizzo & Elisa Rubegni

A study on user interface design of knowledge management groupware in selected leading organizations of Pakistan
Aamna Masrur Khan & Husnayati Hussin

POLI.teca: a design knowledge center at Politecnico di Milano. A physical interface to networked knowledge
Paolo Ciuccarelli, Perla Innocenti & Federico Vidari

Telecommuting and Call Centre

Health and safety issues of telecommuters: a macroergonomic perspective
Michelle M. Robertson

‘Throw away that telework manual!’ – limitations of existing telework literature in the B2C e-business context
Zoohan Gani

Analysis of telecooperation in the German automotive industry
Ludger Schmidt, Jörg Depolt & Holger Luczak

** Call Center – new organizations, new problems, new solutions
Ralf Schweer, Andreas Genz & Udo Flowerday

** Prospective work design for call centers – a practical new approach
Ralf Schweer, Andreas Genz & Udo Flowerday

Working conditions and health in a strategic sample of call centres in Sweden
Allan Toomingas, Maud Hagman, Eva Hansson Risberg, Anita Isaksson & Kerstin Norman

Healthy call center work – does it exist? Results from inspections of the working environment at call centers In Sweden
Christina Jonsson

Ergonomic evaluation of disabled agents in a call center
Chia-Fen Chi & Yen-Hui Lin

Call Centre

Special panel
David Caple, Sebastiano Bagnara, Allan Toomingas, Ahmet Cakir & Chia-Fen Chi

CULTURE IN WWCS

Cultural Characteristics

Intercultural variables: an approach to engineer intercultural human-machine-systems
Kerstin Röse

Application of cultural characteristics in the development of human-machine interface
Pierre-Henri Dejean & Chan Kok Hin

Culture-centred design: towards a method for cross-cultural usability
Jasem M. Alostath & Peter Wright

What does culture have to do with usability?
William G. Hayward, Hon-Chung Wong & Josephine K. Y. Yau

Determining the efficacy of imported usability assessment tools in Asia
Alvin W. Yeo

A Comparison of visual lobe shape indexes for Chinese and American students
Natalie Y.W. Tang & Alan H.S. Chan

Comparative study on emotional motions of a person by a cultural background
Hiroyuki Miyamoto & Hiroko Hayashi, Stéphane Aubry, Dominique Lenne, Indira Thouvenin & Pierre Morizet-Mahoudeaux

Time orientation and human performance
Yan Zhang, Ravindra S. Goonetilleke, Thomas Plocher & Sheau-Farn Max Liang

In search of internationalized operator interface displays in process control: a comparison among Malaysian, Singaporean and Chinese
Sheau-Farn Max Liang, Halimahtun M. Khalid, Zahari Taha & Thomas Plocher

Community Informatics

Interactive broadcasting and community informatics
David J. Wortley

Bridging the digital divide through online conferencing: lessons from the CybErg conference series
Andrew Thatcher & Jon James

Community Informatics: challenges in bridging the digital divide
Peter Songan, Khairuddin Ab Hamid, Alvin Yeo, Jayapragas Gnaniah & Hushairi Zen

Communication patterns of the Long Bedian community: implications for the development of a telecentre
Jayapragas Gnaniah, Peter Songan, Alvin Yeo, Hushairi Zen & Khairuddin Ab Hamid

Bridging the digital divide – the e-Bario and e-Bedian telecommunication framework
Hushairi Zen, Khairuddin Ab Hamid, Peter Songan, Alvin W. Yeo & Jayapragas Gnaniah

Implementation of wireless networks in rural areas
Jing-Hong Liew, Alvin W. Yeo, Khairuddin Ab Hamid & Al-Khalid Othman

A comparison on the implementation approaches for the e-Bario and e-Bedian projects
Jayapragas Gnaniah, Alvin Yeo, Peter Songan, Hushairi Zen & Khairuddin Ab Hamid

HEALTHCARE

Health Aspects of Office Work

Computer user and musculoskeletal disorder: a preliminary investigation in Malaysia
Ismail Maakip & Sei Fei Law

Office work in the context of rapidly developing information technology: better ergonomics needed to limit stress
Ippei Mori, Kazuyuki Iwakiri, Midori Sotoyama, Susumu Saito & Hiroshi Jonai

Measurement of venous blood flow in the lower limbs: prevention of deep vein thrombosis during prolonged sitting
Hideki Oyama, Yuichi Ebine, Toshihiro Ando & Kageyu Noro

PC – working places and conjunctival germs
Helga Hahn

IT in Healthcare

Effects of new technology on the operating room team
Caroline GL Cao & Holly Taylor

Clinical process navigation: preconditions for sustainable computing support
Wolfgang Friesdorf & Ingo Marsolek

A software to ensure a reporting and learning culture of medical errors at hospital
Tomasso Bellandi, R. Tartaglia, F. Venneri, M. Nerattini, A. Cecchi & Sebastiano Bagnara

Assessing nurse interaction with medication administration technologies: the development of observation methodologies
Pascale Carayon, Tosha B. Wetterneck, Ann Schoofs Hundt, Mustafa Ozkaynac, Prashant Ram, Joshua DeSilvey, Brian Hicks, Tanita L. Roberts, Myra Enloe, Rupa Sheth & Folasade Sobande

Exploring context-awareness as a mean for supporting mobile work in a hospital ward
Rune T. Hoegh & Mikael B. Skov

Special Needs

Analyzing the needs for smart homes for the elderly
Martin G. Helander & Yong Ming Kow

Development of a PC based communicator for children with special need
Gaur G. Ray

Working with disabled end-users: training engineers, designers and other professionals
M.A. Hersh & Ileana Hamburg

COMMUNICATIONS

Groupware and Collaboration

Research on the construction of collaborative design platform. A case study
Wen-Te Chang, Cheng-Lein Teng & Chien-Hsiung Chen

What synchronous text chat revealed about design collaboration and shared team awareness
Halimahtun M. Khalid

Exploratory studies of awareness in negotiating home modification
Tek Yong Lim, Alvin W. Yeo & Halimahtun M. Khalid

Group awareness in mobile technological devices: a conceptual and methodological approach for user centred design
Eva Patrícia Gil Rodríguez & Raquel Navarro Prieto

TU AMO. A middleware platform for multiplayer mobile games
Andy Whyte, Sachin Dave, Peter Astheimer & Pablo Alcaine Ruiz

User satisfaction and trust in virtual teams: a preliminary investigation
Nadianatra Musa & Carol Pollard

Mobile Computing

Auditory interaction objects for mobile applications
Palle Klante

How instructions influence novice users’ interaction with mobile phones
Susanne Bay & Martina Ziefle

Navigating with handheld electronic maps
Angela Li Sin Tan, Martin G. Helander & Ming Po Tham

Working with a PDA while walking
Jari Laarni

Using PDA in security work to trace suspects in public environments
Zhan Fu & Martin G. Helander

Evaluation of mobile-related consumer products: key usability factors and evaluation framework
Young-June Choi, Il Bae Yoon, Sun Young Park & Myung Hwan Yun

A dual-modal information presentation for mobile applications
Xiaowen Fang, Jacek Brzezinski, Susy Chan, Kimberly Watson & Shuang Xu

User-centered design framework for the development of mobile internet service
Chang K. Cho,Yong-Gu Ji & Myung Hwan Yun

Effects of watermark for mobile message advertisements
Pei-Luen Patrick Rau & Duye Chen

Voice user interface for overcoming the inconvenience of the tree-menu in mobile internet service
Ja-Yung Lee, Su-Jin Kim, Yong-Gu Ji, Joo-Hwan Lee & Jun-Ho Park

An ergonomics study of mobile phone usage in Malaysia
Paul H.P. Yeow & Yuen Yee Yen

Arrangement of Mandarin phonetic symbols on mobile phones
Bor-Shong Liu & Hsien-Yu Tseng

DISPLAYS AND INPUT DEVICES

Visual Displays and Wireless Technology

Effects of anisotropy on visual performance regarding different fontsizes
Sophie Oetjen & Martina Ziefle

Improving targeting feedback for users with low visibility using visual redundant feedback
Dennis C.C. Sim & Alvin W. Yeo

Target size and distance: important factors for designing user interfaces for older notebook users
Claudia Armbrüster, Christine Sutter & Martina Ziefle

Ergonomic analysis of preadolescent VDT use: a study on an Italian sample
S. Laporta S., E. Fubini, M. Micheletti & E. Toscano

E-commerce: an evaluation of cognitive and emotional aspects of HCI through eye-tracking technology
Gabriella Pravettoni, Francesco Maringelli, Juha-Pekka Heikkila, Leandro Agrò & Sebastiano Bagnara

Changes in physiological characteristics and performance of eye-hand coordinated tasks when visual information were given by different viewpoints
Kentaro Kotani, Syunsuke Fujita & Ken Horii

Measuring mental workload, presence, and situation awareness in synthetic environments by eye tracking and psychophysiological methods
Jari Laarni, Niklas Ravaja & Timo Saari

A study on application of color gradation for additional information in monitoring work
Masanori Takemoto & Yusaki Okada

A study on application of a monocular see-through head mounted display for air traffic control system
Miwa Nakanishi & Yusaku Okada

A comprehensive evaluation model on the ergonomics of the locomotive plane display
Beiyuan Guo, Zhiqiang Luo & Weining Fang

Using wireless technology to improve the safety of farm relief workers
Tuuli Kivimäki & Kaija Leena Saarela

Manual Input Devices

The results of a two-year longitudinal study of alternative keyboards
Naomi Swanson, Robin Dunkin, J. Steven Moore, W. Stephen Brightwell, Evan Jones, Brian Lowe, Margit Alderson, Judy Riley, Kellie Pierson & Shirley Robertson

An ergonomic assessment of alternative keyboard designs
Mircea Fagarasanu, Shrawan Kumar & Yogesh Narayan

Typing parameters after training on two alternative keyboards
Mircea Fagarasanu, Shrawan Kumar & Yogesh Narayan

A comparative study of mouse-based interactions
Hong-In Cheng, Kyonghee Lee, Jaehyun Bae, & Patrick E. Patterson

Accuracy measures of cursor movement path validated on notebook input devices
Christine Sutter & Martina Ziefle

Trackball evaluation under different tasks
Pin-Wei Hsu & Mao-Jiun Wang

INTERNET AND WEB BASED ENVIRONMENT

Web Design and Development

Facilitating the work with computers: A platform to develop web sites from the web by non-experienced users
Luis Anido, Luis Álvarez, C. Lojo & A. Piñeiro

Information extraction from heterogenous web resources
Muhammad Suhaizan Sulong & Farid Meziane

The comparison of adults’ and young children’s perceptions of website user interface pleasure based on their metacognitive awareness
Chien-Hsiung Chen, Chia-Ying Tsai & Bo-Ching Chiou

Web personalization: study of effect of cognitive style
N.B. Deshmukh, A. Dixit & Ram R. Bishu

Perceptual grouping effects on banner blindness
Hoi-Yan Lam & William G. Hayward

Determining the design sequence for designing on the web
Oon Yin Bee & Halimahtun M. Khalid

Using multimedia for web-based browsing with different text structures
Dyi-Yih Michael Lin & Ching-Ting Jamie Hsieh

Cultural differences in e-commerce web page design
Chong Li Yang, Ka I Hoi, Gim San Law, Yawshine Liow & Sheue-Ling Hwang

Measuring relevance of web search results: First-N method
Pei-Luen Patrick Rau & Aizhi Yang

The eye-contact effect for internet video communication: the distance between web camera and the remote user’s eyes on screen
Eric Min-yang Wang, Shinn-Rui Liao & Chen-Wei Yu

Web Accessibility

Spam and the socio-technical divide
Brian Whitworth & Elizabeth Whitworth

Design metrics for co-browsing
H.N. Chua, S.D. Scott, V.K. Tham, M. Gardner & P. Blanchfield

An entertaining way to access web content
Giacomo Poretti & Alberto Sollberger

Web accessibility guidelines that solve problems peculiar to Japanese
Yoko Asano, Masahiro Watanabe, Teruo Hamano & Katsuhiko Ogawa

Public awareness on web accessibility in Korea
Doojin Choi, Joonho Hyun & Seongil Lee

Utilization of assistive technology for computer access: the challenges
Doakiet Krootpoom & Wantanee Phantachat

Hypermedia and Information-Rich Environments

Navigating hypermedia information spaces: lessons learnt from real and virtual worlds
Shelley Roberts, Avi Parush & Gitte Lindgaard

Applying scenario-based design and claims analysis to evaluate usability of the National Library Board digital library
Mei-Yee Chan, Ai-Ling Khoo, Yin-Leng Theng & Raju Buddharaju

Quantitative evaluation of effectiveness of the National Library Board digital library – eLibraryHub
Ai-Ling Khoo, Mei-Yee Chan, Yin-Leng Theng & Raju Buddharaju

Applying network analysis to the analysis of web traffic
Jae-Shin Lee, Hichang Cho & Geri Gay

Users’ mouse/cursor movements in two web-based library catalog interfaces
Dexter Siang-Lin Chee & Christopher S.G. Khoo

Usability issues for university portal development
Yin-Leng Theng

Distance and E-Learning

Examining technology acceptance by distance learning students
Dong-Yool Kim & Colin G. Drury

Online distance learning – a guide to security modeling approach
Lawan A. Mohammed, Abdulrahman Ramli & Mohamad Daud

E-learning at work. An online approach to train SME employees for good environmental practices
Luis Anido, Enrique Valero, Juan Santos, Juan Picos, Manuel J. Fernández, Manuel Caeiro, Judith Rodríguez, Juan C. Burguillo & Martin Llamas

An e-learning structure at the workplace: a narratological approach
Cheesiang Ang & Weiwei Goh

A decision support system for programme design based on learning units
Azlianor Abdul Aziz & Farid Meziane

Plagiarism detection within document collections for teaching and learning
Azni Haslizan Ab.Halim, Esther Anandaraj & Helena Ping

SIMULATION AND PROCESS CONTROL

Augmented and Virtual Reality

Enhancing the predictive power of cybersickness dose value to include effects of field-of-view and binocular views
Rosary Chen, Andy Ho, Felix Lor & Richard H.Y. So

Visualizing a method of configuration design using augmented reality
Chien-Hsu Chen, Henry Been-Lirn Duh & Han-Ting Ke

Investigating perceptual distortion of graph in augmented reality system
Joy Sok Mun Tang & Henry Been-Lirn Duh

The empirical study of knowledge-based augmented reality and virtual reality for computer accessory maintenance assistance
Ng Giap Weng, Tim Ritchings, Ma Shin-Ying & Davic Garvey

Training for car maintenance and fault-finding using an augmented environment
Tim Ritchings, Umesh Patel, David Garvey & Darren Garsden

Virtual environments for tourism in Kuching city
Dayang Nurfatimah Awg Iskandar, Rosziati Ibrahim, Jacey-Lynn Minoi, Sylvester Arnab & Tengku Azizah Tengku Ishak

Simulation and Interface Design in Process Control

Development of a simulator system and in-vehicle equipment
Kageyu Noro

A simulation based analysis of the field of view afforded to pilots by various design parameters: cockpit, stature and aerodrome
Kee Yong Lim & Eugene Aik Min Khoo

A flow centric interaction model for requirements specification and user interface generation
Thomas Schlegel, Alexander Burst & Thomas Ertl

An optimized model to enhance the man-machine interface in Chinese locomotive cab
Yuanyuan Xu, Zhiqiang Luo & Weining Fang

Human-system performance issues in industrial process control
Ananth Nochur, Emelin Ornelas & Johannes Koene

Recursive human operability analysis: integrating human factors into safety analyses
Simon Colombo, G. Biardi, P. C. Cacciabue & N. Piccinini

The design of display units for specific user based on cognitive style in nuclear power plant
Kuo-Wei Su, Sheue-Ling Hwang & Szu-Hsien Lee

PRODUCT DESIGN AND BUSINESS SYSTEMS

Product Design and Planning

TCO quality and environmental labelling scheme for office furniture - new possibilities for good product development
Tone Petrelius

Effect of computer monitor height settings on user comfort and acceptability
Kamal Kothiyal & Ane Marte Bjørnerem

A study on the posture and seat design of drivers in automobile
Chih-Fu Wu, Chun-Ru Chen & Shan-Ying Shih

Anthropometric measurements from photographic images
Patrick Chi-Yuen Hung, Channa P. Witana & Ravindra S. Goonetilleke

FabSCORE. A framework for ergonomics in semiconductor productions
Doris Janssen, Matthias Peissner, Thomas Schlegel & Jörg Schuntermann

Product portfolio planning considering customer-engineering interaction: problem formulation
Jianxin Jiao, Yiyang Zhang & Yi Wang

Flexibility planning in reconfigurable manufacturing systems
Jun Du, Yuan-Yuan Jiao & Jianxin Jiao

E-business and Operator Performance

Designing e-business systems: some standardization issues
Luis Anido, Luis Álvarez & Marcos González

The usage of third party seals in eCommerce websites: current implementation
Mohd Khairudin Kasiran & Farid Meziane

FAQ design guidelines based on navigation methods of skilled operators
Masahiro Watanabe, Yuji Morinishi, Masaru Miyamoto, Yoko Asano, Teruo Hamano & Katsuhiko Ogawa

Can the work productivity of VDT operators be enhanced?
Frans Suharyanto Halim, Corrie Wawolumaya & Tjahjono D. Gondhowiardjo

Promotion of ergonomics driven by a scholar-led venture
Kageyu Noro

Service and Enterprise Resource Planning Systems

Design of service co-operation processes within engineering networks based on internet enabled technologies and tools
Tanja Klostermann & Thomas Specht

A new application service providing platform: market study, requirements analysis and modelling
Thomas Specht & Tanja Klostermann

A new application service providing platform: performance comparisons and analysis
Mark A. Norman

Macroergonomics and enterprise integration
Francisco Baptista Pereira Moro

Macroergonomic change management in a successful ERP implementation
Andrew S. Imada & J. Michael O’Dell

Perceived effects of ERP on jobs and work in a contact center
Charles H. Davis

COMPUTING SYSTEMS

Computing Architecture and Software Development

An efficient virtual tour – a merging of path planning and optimization
Muhammad Shafie Abd Latiff & Rohayanti Hassan

Collision free multi agents (crowd) motion planning in complex virtual system
Muhammad Shafie Abdul Latiff & Setyawan Widyarto

An intelligent man machine interface for autonomous blind navigation
R. Nagarajan, G. Sainarayanan, Sazali Yaacob & Rosalyn R. Porle

Feature extraction using singular value decomposition for object recognition
R. Nagarajan, Sazali Yaacob, Paulraj Pandiyan, Shamsudin Amin, Marzuki Khalid &
Hema C.R.

Visual interaction technique for 3D object grouping in simple-BOM software
Yuwaldi Away & Norahanim Mohd Jais

The development and implementation of efficient parallel strategies on a cluster system using a message-passing application
Norma Alias, Mohd Salleh Sahimi Mohamed & Abdul Rahman Abdullah

Reconfigurable computing: programming challenges
Onil Nazra Persada & Thierry Goubier

A word of caution to MyKad application developers: attacks on iVEST client software
Raphael C.W. Phan

Application of CAD/CAM in craniofacial surgery
Wan Abdul Rahman Wan Harun

Video and Conferencing Technology

Can the genre perspective help designers anticipate how videoconference systems
are actually used?
Ann Lantz, T. Cerratto Pargman & Åke Walldius

MCS DocCon Ver5. An innovative new approach to document conferencing
S. Noori, R. Sureswaran & S. Rao

Reliable multipoint-to-multipoint file transfer over TCP
S. Noori, R. Sureswaran & S. Rao

Reliable file transfer method using data size as a sequence indicator
S. Noori, R. Sureswaran & S. Rao

Video surveillance and monitoring motion detection
Jacey-Lynn Minoi, Sylvester Arnab, Eaqerzilla Phang, Seah Chong Pee, Ooi Ching Lee & Tan Geok Meau

Digital motion data capture for video surveillance
Sylvester Arnab, Jacey-Lynn Minoi & Eaqerzilla Phang